Welcome to Gemmy Online Store! We’re here to make your seasonal celebrations magical and hassle-free. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, feel free to reach out to our friendly customer service team!

Product Questions

What types of products do you offer?
We specialize in seasonal and holiday decorations, including items from categories like Dress Up & Pretend, Home Goods & Toys, Indoor and Outdoor Seasonal & Holiday Decor, and Toys, Games & Crafts. Our products are designed to bring joy and magic to your celebrations!
Are your decorations easy to set up?
Yes! Our decorations self-inflate in seconds, so the fun begins immediately when they arrive. They’re crafted from durable, weather-resistant materials to ensure they last season after season.
Do you ship products globally?
We ship worldwide, but we exclude some remote areas in Asia and other remote locations. Check our shipping policy for details, and feel free to contact us if you’re unsure about your location.

Shipping & Delivery

What shipping options do you offer?
We provide two convenient options: Standard Shipping for $12.95 via DHL or FedEx (delivery in 10-15 days after shipping), and Free Shipping for orders over $50 via EMS (delivery in 15-25 days after shipping). Both are reliable and trackable!
How long does order processing take?
Orders are processed within 1-2 days. After that, you’ll receive a shipping confirmation with tracking information so you can follow your package’s journey.
What if I need my order urgently?
For faster delivery, choose Standard Shipping. It’s perfect when you’re planning ahead for an upcoming celebration and want prompt, safe delivery.

Returns & Refunds

What is your return policy?
We offer returns within 15 days of receipt. If you’re not completely delighted, we’ll help you with the process. We stand by the quality of our magic-filled decorations!
How do I initiate a return?
Contact our customer service team at [email protected] within the return period, and we’ll guide you through the steps. We aim to make it as easy as possible.

Payment & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. Your payment information is handled with care to ensure a safe shopping experience.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders easily and receive updates on new products and promotions.

General Inquiries

How can I contact customer service?
We’re always happy to help! Email us at [email protected] for any questions about delivery, products, or your order. We respond promptly to ensure your experience is magical.
Where is Gemmy Online Store based?
We’re located at 2221 Melrose Street, Walla Walla, US 99362. Though we ship globally, we maintain the personal touch of a family business.

Thank you for choosing Gemmy Online Store—where we bring the magic to your doorstep! Explore our collections and start creating unforgettable celebrations today.

Need more help? Visit our website or email us at [email protected].

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