Privacy Policy

Welcome to Gemmy Online Store! At Gemmy, we believe in creating magical celebrations while respecting and protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website at gemmyonlinestore.com or make purchases from our store.

By using our website, you agree to the collection and use of information in accordance with this policy. We’re committed to being transparent about our data practices and keeping your information secure.

1. Information We Collect

To provide you with our magical products and seamless shopping experience, we collect the following types of information:

• Personal Information: When you make a purchase or create an account, we collect your name, email address, shipping address, billing address, and payment information.
• Transaction Information: Details about your purchases, including products ordered, order value, and payment method.
• Technical Information: IP address, browser type, device information, and how you interact with our website.
• Communication Data: Records of your communications with our customer service team and your preferences for receiving marketing communications.

2. How We Use Your Information

We use your information to create the joyful and stress-free shopping experience we promise:

• Process your orders and deliver your seasonal decorations and toys
• Provide customer support and respond to your inquiries
• Send order confirmations, shipping notifications, and transaction-related communications
• Improve our website, products, and customer service
• Send marketing communications (only with your consent) about new products, seasonal collections, and special offers
• Prevent fraud and ensure the security of our website and payment systems
• Comply with legal obligations and protect our rights

3. Data Sharing and Disclosure

We value your trust and only share your information in limited circumstances:

• Service Providers: We share information with trusted partners who help us operate our website, process payments, fulfill orders, and provide customer service. These partners are contractually obligated to protect your data.
• Payment Processors: When you make a purchase, your payment information is processed by secure payment providers like PayPal and our PCI-compliant card processors.
• Shipping Partners: We share necessary shipping information with delivery services to get your decorations to your doorstep.
• Legal Requirements: We may disclose information when required by law or to protect our rights, safety, or property.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred to the new entity.

We never sell your personal information to third parties for their marketing purposes.

4. International Data Transfers

Since we ship worldwide (excluding some remote areas in Asia and other remote locations), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

5. Data Storage and Security

Your security is our priority, just like in our payment processing. We implement multiple layers of protection:

• SSL encryption to protect data transmission
• PCI compliance for payment information
• Limited access to personal information on a need-to-know basis
• Regular security assessments and monitoring
• We do not store complete payment card details on our servers

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

6. Your Rights and Choices

You have control over your personal information:

• Access and Update: You can access and update your account information through your account settings.
• Marketing Communications: You can opt-out of marketing emails at any time by using the unsubscribe link in our emails.
• Data Deletion: You can request deletion of your personal information, subject to certain legal obligations.
• Cookie Preferences: You can manage your cookie preferences through your browser settings.
• Data Portability: You can request a copy of your personal data in a structured format.

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

Like most magical online stores, we use cookies and similar technologies to enhance your shopping experience:

• Essential Cookies: Required for basic functions like adding items to your cart and processing payments.
• Analytics Cookies: Help us understand how visitors interact with our website so we can improve it.
• Preference Cookies: Remember your settings and preferences for future visits.
• Marketing Cookies: Used to show relevant ads for our seasonal decorations and toys (only with your consent).

You can control cookies through your browser settings, though disabling some cookies may affect your shopping experience.

8. Children’s Privacy

While we sell toys and games, our website is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We’ll notify you of significant changes by posting the new policy on our website with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

Thank you for trusting Gemmy Online Store with your magical celebrations and your personal information. We’re committed to bringing joy to your doorstep while protecting your privacy every step of the way!