Returns & Exchanges

Our Return Policy Promise

At Gemmy Online Store, we’re committed to bringing joy to your doorstep. While we strive to make every order perfect, we understand that sometimes things don’t work out as planned. That’s why we’ve created a hassle-free return and exchange process that matches the magical experience we promise.

Step-by-Step Return Process

Step 1: Check Eligibility

Before starting your return, please ensure:

• It’s within 15 days of your delivery date
• Items are unused and in original packaging with tags attached
• You have your order number and proof of purchase

Step 2: Submit Return Request

Use our simple return form below or email us at [email protected] with your:

• Order number
• Product name and reason for return
• Preferred resolution (refund or exchange)

Step 3: Receive Return Authorization

Within 24-48 hours, we’ll email you:

• Return authorization number
• Prepaid shipping label (if applicable)
• Instructions for packaging and shipping

Step 4: Ship Your Return

Package items securely and include:

• All original packaging and materials
• Completed return form (if printed)
• Return authorization number visible on package

Step 5: Receive Your Refund or Exchange

Once we receive and inspect your return:

• Refunds processed within 3-5 business days
• Exchanges shipped within 1-2 business days
• You’ll receive email confirmation for both

Return Request Form Template

Copy and paste the template below into an email to [email protected] or use our online form when available:

Refund Timeline & Methods

Refund Processing Time

• 1-2 business days: Inspection and approval after we receive your return
• 3-5 business days: Refund processing to your original payment method
• Additional 5-10 business days: May appear on your bank/card statement

Refund Methods

• Credit/Debit Cards: Refunded to original card (Visa, MasterCard, JCB)
• PayPal: Refunded to your PayPal account
• Store Credit: Immediate credit to your Gemmy account if preferred

Non-Returnable Items

To ensure the safety and quality of our products, we cannot accept returns for:

• Opened Dress Up & Pretend costumes (for hygiene reasons)
• Personalized or custom-made items
• Final sale seasonal clearance items (clearly marked during purchase)
• Used crafts and games with opened packaging
• Damaged items due to customer misuse

Seasonal & Holiday Decor: While most seasonal items can be returned, please inspect immediately upon delivery as some time-sensitive holiday items may have shorter return windows.