Welcome to Gemmy Online Store, where we’re dedicated to making your celebrations magical! We understand that getting your special items on time and having peace of mind about returns is essential for your festive planning. That’s why we’ve created straightforward shipping and return policies that match the enchanting experience we promise.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order is on its way!
Shipping Methods & Timeframes
Standard Shipping
Cost: $12.95
Carrier: DHL or FedEx
Delivery Time: 10-15 days after shipping
Free Shipping
Cost: FREE for orders over $50
Carrier: EMS
Delivery Time: 15-25 days after shipping
Please Note: We ship worldwide, with the exception of some Asian countries and remote areas. Delivery times are estimates and may vary depending on customs processing and local delivery conditions.
Our Magical Return Policy
While we strive to make every order perfect, we understand that sometimes things don’t work out as planned. Our hassle-free return process ensures we can make things right for your magical celebrations!
✅ 15-Day Return Window
From your delivery date
✅ Full Refunds
For unused items in original packaging
✅ Easy Exchanges
For different sizes or colors
✅ Free Return Shipping
For defective items
Step-by-Step Return Process
Check Eligibility
Before starting your return, please ensure:
- It’s within 15 days of your delivery date
- Items are unused and in original packaging with tags attached
- You have your order number and proof of purchase
Submit Return Request
Use our simple return form or email us at [email protected] with your:
- Order number
- Product name and reason for return
- Preferred resolution (refund or exchange)
Receive Return Authorization
Within 24-48 hours, we’ll email you:
- Return authorization number
- Prepaid shipping label (if applicable)
- Instructions for packaging and shipping
Ship Your Return
Package items securely and include:
- All original packaging and materials
- Completed return form (if printed)
- Return authorization number visible on package
Receive Your Refund or Exchange
Once we receive and inspect your return:
- Refunds processed within 3-5 business days
- Exchanges shipped within 1-2 business days
- You’ll receive email confirmation for both
Refund Timeline & Methods
| Stage | Timeframe | Details |
|---|---|---|
| Inspection & Approval | 1-2 business days | After we receive your return |
| Refund Processing | 3-5 business days | To your original payment method |
| Bank/Card Statement | Additional 5-10 business days | May appear on your statement |
Refund Methods
- Credit/Debit Cards: Refunded to original card (Visa, MasterCard, JCB)
- PayPal: Refunded to your PayPal account
- Store Credit: Immediate credit to your Gemmy account if preferred
Note: Shipping costs are non-refundable unless the return is due to our error or defective products.
Non-Returnable Items
To ensure the safety and quality of our products, we cannot accept returns for:
- Opened Dress Up & Pretend costumes (for hygiene reasons)
- Personalized or custom-made items
- Final sale seasonal clearance items (clearly marked during purchase)
- Used crafts and games with opened packaging
- Damaged items due to customer misuse
Seasonal & Holiday Decor Note: While most seasonal items can be returned, please inspect immediately upon delivery as some time-sensitive holiday items may have shorter return windows.
Need Help? We’re Here for You!
Our friendly customer service team is ready to make your return experience as magical as our products:
📧 Email: [email protected]
📬 Mail Returns to: 2221 Melrose Street, Walla Walla, US 99362
⏰ Response Time: Within 24 hours during business days
Thank you for choosing Gemmy Online Store for your celebration needs. We’re committed to ensuring every aspect of your experience with us is filled with joy and magic!